Dell has a problem. On the IdeaStorm website, many customers have supported the idea of Dell computers being sold either without an operating system or with Linux pre-installed. They have also asked for Firefox and OpenOffice to be pre-installed, and for an option not to have extra software pre-installed. So Dell has a problem. They have to decide to either satisfy their customers, or to become able to negotiate more favourable terms with Microsoft. The solution to their problem is going to be… er… what was the problem again?